JOB- IT Support - Gothenburg (274268)

Role Summary

at ASSA ABLOY be part of the ESD Regional IT Operations Team and 1st/2nd line support. Reports to the Manager IT Operations Nordic and Middle East.

Key responsibilities

Companies to support in the region

o ESD offices in Göteborg and remote support for other sites in Sweden
o Backup for other ESD subsidiaries in the Nordic region.

Operation and monitoring of IT-solutions

o IT support to end-users (users working from office/home) and engineers (working from field)
o System administration
o Manage local Backup solutions
o Make redundant setup for IT solutions whenever possible
o Implement and test adjustments and extensions of existing solutions
o Daily monitoring of systems and system integration
o Analyse and solve reported errors
o Documentation of monitoring procedures
o Manage contacts with suppliers of local IT systems

Development of usage of IT solutions

o Running and manage smaller local projects related to IT infrastructure
o Be part of regular meetings with IT colleagues in EU
o Documentation of procedures, solutions and local infrastructure
o Take initiatives and implement optimizations of business processes

Team member

o Be a team member of IT Operations Nordic
o Work as backup for AAES Service Desk in other regions
o Cooperate with Application Operation and Information Solutions

Requirements:• First /Second line level support

o Resolve first/second line support based on tickets in Service Desk system

Responsibilities and authorities

• With being self-driven take necessary actions on upcoming request / tasks
• Inform closest manager on progress and actions taken to secure the environment

Key competences

• Good knowledge in Microsoft Active Directory
• Good knowledge in Microsoft Windows 10/11
• Good knowledge in Windows Server 2016/2019/2022
• Experience with Microsoft Teams
• Basic M365 understanding
• VMware knowledge and experience
• Networking skills / experience with Windows Server based networks
• Experience in analyzing & troubleshooting 1st & 2nd level problems
• Knowledge about ITIL framework with focus on service requests, incidents
• Knowledge in working with some of the major Service Desk systems.

Requirements

• +3 year experience in global company working with central infrastructure
• Experience with working in hosted / central environments
• Willingness to travel within the region 1-2 per year
• Fluent in English / Swedish (verbal & writing)

Personal qualities

• Good analysis skills
• Ability to work independently as well as in a team
• Team player
• Self & result driven
• Eager to help out
• Flexible & hands-on
• Good communication skills
• Structured and organized
• Positive customer service attitude
• Understanding business needs
• Stress resistant

This is a 'try and hire' opportunity. You would start as a contractor for a defined period, with the possibility of converting to full-time employment.

LOCATION              –  Gothenburg (274268)

The work is on-site in Västra Frölunda / Torslanda offices.

LANGUAGES         – English & Swedish